Warranty Policy

Alexie Collection • Service & Inspection

Warranty Policy

At Alexie Collection, we guarantee the quality, attention to detail, and craftsmanship of every watch assembled in our workshop. Our commitment is to offer you complete peace of mind and confidence with every purchase.

Coverage Included For Every Watch

All assembled pieces undergo rigorous technical inspection before delivery.

24-Month Warranty

1. Warranty Period

All watches purchased from Alexie Collection come with a 2-year (24-month) Warranty from the date of product receipt. This covers the legal conformity warranty in accordance with regulations in Romania and the European Union.

2. What Is Covered

This warranty covers defects in materials and assembly that occur under normal use. Specifically, we cover:

  • Mechanical Movement: Internal defects of the movement (e.g., unexpected stopping of the watch or major accuracy deviations outside the manufacturer's technical specifications).
  • Assembly: Defects resulting from the manual assembly process (e.g., loose hands or detached elements inside the dial).

During the warranty period, Alexie Collection will repair or replace defective components free of charge due to manufacturing or assembly issues.

3. What Is NOT Covered

The warranty does not cover damage caused by accidents, improper use, negligence, mechanical shocks, or unauthorized interventions. Excluded are:

  • Normal Wear and Tear: Scratching of the case, bracelet, sapphire/mineral crystal, or gradual degradation of straps.
  • External Mechanical Damage: Broken crystal, bent crown stem, or deep dents on the case caused by dropping or impact.
  • Unauthorized Interventions: Any opening of the case or modification performed by another workshop or by the customer.
Water Damage:
  • Standard Configurations: Water ingress is NOT covered for standard models. We recommend avoiding direct contact with water (showering, swimming, diving).
  • Water Resistance Test: If the order included the additional service of testing and improving water resistance, water ingress is covered only if the crown was fully screwed/tightened. We reserve the right to inspect the gaskets to determine the exact cause of the infiltration.

4. How to Request Warranty Service

To send a watch to our service center, please follow these steps:

  1. Contact Us: Send an email to contact@alexiecollection.com with a detailed description of the problem and, if possible, a photo or a short video.
  2. Proof of Purchase: Mention your order number.
  3. Shipping Instructions: Our team will assess the issue remotely and send you instructions for shipping the watch.

Shipping Costs:

  • The customer is responsible for the shipping cost of sending the product to our workshop.
  • If the claim is valid (assembly defect or movement covered by warranty), Alexie Collection will cover the return shipping cost of the repaired watch.
  • If the defect was caused by improper use (e.g., mechanical shock), the customer will be informed of the repair estimate and will be responsible for the associated costs.

5. Limitation of Liability

This warranty is limited exclusively to the repair or replacement of defective components of the product. Alexie Collection is not responsible for indirect or incidental damages. The warranty does not affect the legal rights conferred by current legislation.